COVID-19 TRIAGE APPOINTMENTS

Telephone Triage Service - A new telephone triage service has now started at the surgery.  When you call for an appointment you may be booked in for a telephone triage.  The GP will call you back on the number you have confirmed and triage your medical needs.  If the GP cannot deal with your concerns over the telephone and needs to see you, he will ask you to attend the surgery later that day and give you an appointment time.

Care Navigation

Please don't be offended when our receptionist/care navigator asks you for a brief description of why you need to be seen on the day.  They are not being nosey, they are asking you because the GP has asked them to.  They do not need to know everything, just a brief description will do.  They will then be able to book you in with the most appropriate clinician or direct you to another service that can help.

Call Queuing

Call queuing has now been introduced at the practice.  When you call the surgery you will be told what position in the queue you are.  This service gives you the information you need so that you can make a decision to either wait in the queue or hang up and call back later.

On Line Smear Appointments

We have now introduceed online advanced bookings for smear appointments  with our Practice Nurses

Prescription Line

Our independent prescription line no longer exists.  For all prescription queries, please call the main line 0151 495 5110 between the hours of 10-2 and press option 2.  Your call will be answered by one of our prescription clerks.

To book an appointment please use online services or call 0151 495 5110.  No prescription queries will be dealt with using this appointment line.

GPDfPR- General Practice Data for Planning and Research

Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters or by clicking on "Your Health" in the NHS App, and selecting "Choose if data from your health records is shared for research and planning".

Patients can opt-out by sending a completed ‘Type 1’ opt-out form to their GP practice.

This letter — which prevents GPs from sharing data that isn’t directly related to your individual care — has been available since 2013.

You can download the form on the NHS Digital website and send it by post or email. You can also call 0300 3035678 to ask for a copy to be sent to your home.

Patients can also opt out of sharing information held by NHS Digital at any time online through the National Data Opt-Out. This won’t stop the body from collecting information from your GP, but it will prevent it leaving the organisation.